RETURNS & REFUND POLICY

Thanks for shopping at www.minenethailand.
If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

In case of defected or damaged item, you have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and unwashed and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Items on SALE can’t be refunded but can be exchanged.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account, credit card or PayPal account.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

If you have any questions on how to return your item to us, contact us.

All products and returns need to be sent to:

Name:
Dean & Sis Trading Co. Ltd.

Address:
51/16 Soi Prompak, Sukhumvit rd, Klongtan Nau
Watthana, Bangkok, Thailand 10110

บริษัท ดีน แอนด์ ซิส เทรดดิ้ง จำกัด
51/16 ซอยพร้อมพรรค ถนนสุขุมวิท
แขวงคลองตันเหนือ เขตวัฒนา
กรุงเทพมหานคร 10110

Please ensure you obtain a proof of postage (with tracking information) when returning your parcel as we cannot accept liability for loss or damage in transit.
The goods are your responsibility until they reached our warehouse.

Refund on purchased item will only be paid once we receive and have accepted the condition of the product returned.

We always recommend to contact us before you send anything back to us.